Hair Care and Beauty from Richard John

1. Definitions

   We want you to be entirely satisfied with every purchased made from Richard John as we aim to offer you excellent quality value and service at all times. For this reason you can return or exchange goods within 14 working days, following delivery, as long as they are in their original packaging, have not been used and are re-saleable. Your statutory rights are not affected.

   A copy of your paid invoice must be included with any returned product. After we have established that the item is unused and undamaged we will refund the entire sales price excluding original cost of delivery.

2. Damaged products

   If you receive products that are faulty or have been damaged in transit, contact us as soon as possible or within 3 days of receipt of goods, stating your order number and in what way the goods have been damaged. Send the goods back to us at the returns address below within a reasonable time, preferably within 7 working days following receipt of the goods. We will then credit your accounts for the damaged goods or re-dispatch as appropriate. Your statutory rights are unaffected.

   Our returns address is:-

   Returns Dept.,
   Richard John
   81 Rowlands Road
   Worthing
   West Sussex
   BN11 3JN
   United Kingdom

3. Shipping Charges

   Our shipping charges are quoted on the basis that the product is in stock. Whilst we carry all the items on our website in stock, very occasionally certain items will be temporarily out of stock, in which case we will advise you immediately. If this does occur, you will be given the opportunity to either order an alternative, have the products sent as soon as they become available or cancel the order. Our aim is to dispatch ‘in stock’ items on the same day after receiving an order.

   Orders are processed between Monday and Friday 9.00am - 4.00pm GMT, excluding Bank and Public Holidays. Items ordered at a weekend will be processed the following day excluding Bank Holidays.

   All prices on our site are quoted in UK Pounds Sterling (£) and include VAT.

   We use Royal Mail 1st and 2nd Class post or other reputable couriers where appropriate for our deliveries. International Orders are shipped using a combination of Airmail to the destination country and then via the local delivery service.

   Please note that we cannot be held responsible for items delayed in the postal system as this is beyond our control.

   	Shipping Charges	Delivery time
   Within the UK	£2.10 plus 55p per item	1 - 2 working days
   Europe	£2.20 plus £1.55 per item	3 - 5 working days
   USA	£2.55 plus £2.20 per item	5 - working 10 days
   Rest of the World	£3.10 plus £2.55 per item	Usually around working 14 days

4. Payment

   We are pleased to accept orders by Online transaction (secure server). All credit/debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and/or non-delivery of your order. We are unable to accept or process any credit/debit card orders without a valid card payment in the name of the registered cardholder. On-line payments are made through SecPay. After placing your order you will be transferred to SecPay’s secure payments server.

5. Insurance

   We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire, terrorism, war and legislation; petrol crisis and transport or weather disruptions. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer’s liability will be limited to the value of the items already supplied together with any associated delivery charges.

6. Security & Privacy Policy

   We use SSL (secure socket layer) level encryption. This is one of the most advanced encrypting technologies available today. Any information sent over the Internet is encrypted into an unbreakable code before it is sent. This ensure that no third party can intercept and decipher your personal information. It is certainly much safer than giving your credit card in a restaurant or mail order over the phone. All credit card details are kept on a secure computer and only top level staff have access to this computer.

7. Richard John security guarantee

   Under no circumstances do we provide or sell your details to third parties. We will not sell or trade or rent your personal information to others. You can browse our site without disclosing any personal data to us. When you place an order we collect your name, e-mail address, mailing address, phone number and credit card information. We may record which products you are interested in and which products you purchase. This enables us to process your orders efficiently and to improve the products and service that we are offering.

   We may use this information to notify you of any new products or special offers we think may be of interest to you unless otherwise requested by you via email.

8. Disclaimers

   Use of the website/services is at your own risk. The website/services are provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

   To the extent permitted by law, www.richardjohn.co.uk , its employees, directors or other agents will not be liable for any indirect or consequential loss or damage whatsoever (including with limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website/Services.

   We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alternation of your transmissions or date in circumstances which are beyond our control, nor that use of our website will be completely error free or uninterrupted.

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